Major broadband network outage

This incident is now resolved. Thanks for your patience.

Further to our prior communication, and updates at http://status.larrytech.com/, we have established that 186k, our wholesale broadband supplier, appears to have ceased trading. There is currently no comment from Ofcom on this situation, and our initial concern was that a brand new order would be required to establish service.

However, we have been working with Net365, who are able, in most cases, to restore service within an hour. It will require a change of username and password in the router. For the fastest route to getting back online, we advise contacting them directly, explaining that you are a Larrytech / 186k customer, and you need service resuming on your phone line. Their contact details are available at: http://www.net365.biz/contact.html

We can only apologise for this unprecendented and entirely unexpected outage.

We have made arrangements with Net365 to re-establish service for clients. We will be confirming details ASAP and communicating these to affected users.

We are currently working to source alternative provision to re-establish connectivity ASAP - please watch this page for updates!

More details here: http://www.ispreview.co.uk/index.php/2016/12/customers-broadband-isp-fast-co-uk-firenet-face-shock-cut-off.html - we will be working with affected customers via our helpdesk to source alternative service

We are currently seeing issues across our broadband network due to issues with our wholesale supplier, 186k. We are awaiting an update, but it seems a large percentage of their network is currently affected: http://www.theregister.co.uk/2016/12/13/major_186k_outage/. We apologise for the inconvenience and will update this page as more information becomes available.